Management Skills Course Profiles

Leadership and Management

1. A Manager for the First Time

   This intensive two-day programme introduces the new manager to the fundamentals of the managerial role. The course combines the essential skills of time management, leadership skills, managing people and their performance, planning and change management. It is designed for people with little experience of managing teams who have recently been promoted from within the company.

2. Team Supervisor 5 Day Programme

   This programme consists of 4 days intensive training plus a review day after 3 months. It is designed for people with little experience of managing teams who have recently been promoted from within the company. The course is tailored to suit each organisations culture, ethos and way of working.

3. A Leader who is Effective

   Are you aware of the impact your management leadership style has on others? Is it the most appropriate for enabling others to perform and achieve results? This two day programme will provide delegates with a range of management leadership styles and the ability to judge when best to use each of them.

4. Working as a Team

   This course outlines the key skills required to create a winning team and enable team members to achieve effective performance individually and as a team.

5. Motivating Your Team

   This course offers a practical guide on what motivates and de-motivates people. It also examines how to maximise performance and achieve the best results from individuals and teams.

6. The Art of Delegation

   One of the keys to effective management is achieving success through others - empowering your teams to develop their skills, and achieve success on your behalf. This course is dedicated to the skills of delegation and empowerment, whereby team leaders learn how to delegate objectives than tasks.

7. Managing Individuals' Performance

   The course equips participants with practical tools and techniques to ensure staff achieve peak performance. It covers dealing with poor performers, enhancing the performance of those performing at a satisfactory level and developing the 'stars'.

8. Managing Discipline, Dismissals and Grievances

   Knowing how to deal with disciplinary, grievance and dismissals cases is essential. This course provides a thorough grounding in the legal issues; as well as providing practical tips on how to handle difficult situations and conducting disciplinary and grievance hearings.

9. Managing Conflict in the Workplace

   The course will provide delegates with the understanding and ability to manage conflict in the workplace. Using a variety of training methods, this course is designed to be highly informative, interactive and relevant to the every-day working situation.

10. Managing Stress in the Workplace

    This course is designed to provide clear guidance and practical advice to managers. This course also enables delegates to recognise the symptoms of stress in the organisation, and provides a structured approach to removing or reducing the adverse affects.

11. The Art of Absence Management

    This programme will provide an overview of various methods to assist you in monitoring and managing absenteeism; using effective ways to drive down absence in your organisation. This programme offers both practical and informative solutions, to tackle absence.

12. The Art of Change Management

    Managing change successfully is an essential management skill in today's fast-paced business world. This course introduces participants to a range of change management principles, practices and techniques, to ensure that implementation of change is successfully and seamlessly managed throughout the organisation.

13. The Art of Project Management

    This highly practical introductory programme provides you with all the essential skills, tools and techniques that you'll need to support you in your project management role. Delegates will understand the importance of people in the delivery of projects and realise the benefits of project management when introducing change.

Communication Skills and Techniques

14. Effective Communication

    Being able to listen, communicate and persuade is essential for any manager. Excellent communication skills build productive teams and increase the effectiveness of the organisation. This practical and highly interactive course focuses on the development of management communication.

15. Effective Team Briefing Sessions

    This interactive course is aimed towards developing the team leader’s communication skills to enable the delivery of effective team briefings. It includes sessions that enable you to practise your techniques.

16. The Art of Facilitation

    Facilitation represents an extremely powerful way of problem solving through a workshop-style meeting. Its success lies in the facilitator's ability to control and guide the meeting towards its objectives. This course helps individuals to improve their facilitation skills, especially in handling people.

17. Influencing People

    The skills you will learn on this exciting course will enable you to understand and act with greater precision and credibility when communicating with other people. This course will explore the effect your communication style and interpersonal skills have on your ability to persuade others.

18. Introduction to Negotiation Skills

    This course will provide delegates with support and guidance on how to employ practical skills to conduct win-win negotiations. Throughout the course, practical exercises will be used to practise new negotiation skills. The course enables participants to explore how their own personal style and attributes are successfully applied to the negotiation process.

19. Delivering Bad News

    This course covers an area that managers often find difficult to approach. It explores how with planning and sensitivity, bad news can be handled appropriately, reducing the impact on all concerned.

20. Dealing with Difficult People

    This course provides a practical guide on how to handle difficult people and situations effectively. Delegates will learn how to understand other people's behaviour and how to react assertively when faced with difficult, aggressive or uncooperative people.

21. How to Run Effective Meetings

    Learn the skills, techniques and strategies to plan, lead and participate effectively in meetings of all kinds: from impromptu, on the spot discussions between colleagues, to formal presentations and meetings with external suppliers or clients.

22. Introduction to Presentations

    This participative course has been designed for those who currently have little or no experience of presenting but expect to have to take the plunge in the near future. It involves sessions that enable you to develop your skills in a supported environment.

23. Advanced Presentations

    This highly participative programme is designed to enable delegates to project a more professional image by adding polish, interest and panache to their presentation. This programme is ideal for people who can put a presentation together quite well, but want to stimulate a more positive reaction.

24. Selection and Recruitment Interviewing - 1 or 2 days

    This practical programme will provide individuals with guidance in the skills and techniques essential to conducting successful selection interviews. Delegates will participate in a simulated interview role play to build confidence and reduce their anxiety when faced with an interview situation.

25. How to do well at Interviews

    This course is aimed at people who have not had interviews for a long time and want to build their confidence in selling themselves. It is interactive and includes a practice interview. This course can be held on a one-to-one basis over a half day.

26. Telephone Techniques and Reception Skills

    How customers are talked to on the telephone can either enhance or damage a company's reputation. This very practical course is aimed at employees who communicate with customers or clients by telephone.

27. The Art of Training the Trainer

    This 2 day programme will enable delegates to design, train, evaluate and follow up effective training programmes. We focus on delivery skills (effective body language and voice projection) and also teach techniques about handling difficult trainees and controlling the group.

28. The Art of Coaching and Mentoring

    This very practical course enables managers to rehearse a range of coaching and mentoring situations and develop the skills to develop others.

Personal Performance

29. Assertiveness in the Workplace

    This course provides practical guidance for anyone who needs to develop their assertiveness skills for a range of workplace situations. You will gain the tools and techniques to boost your confidence and build your self-esteem.

30. Time and Self Management

    This course is designed to relate effective time management to the achievement of business objectives, key tasks and jobs. is given to time management issues, personal effectiveness and self assessment. Delegates will be introduced to the concept of urgent versus important and learn how to deal with interruptions.

31. Stress Management

    This practical course is designed to help participants to better understand, manage, and prevent stress, allowing them to find solutions, use the tools available, and perform at their own optimum level and enjoy their work.

32. Project Planning Techniques

    This one day course covers some of the specific skills and techniques you will need to run projects successfully. Delegates will learn scheduling skills, including use of Gantt charts and Critical Path Analysis, and planning techniques to deliver projects successfully.

Legislation and Personnel

33. The Art of HR

    Aimed at those embarking on a career in HR or taking on new HR responsibilities, this 2 day programme provides a broad overview of HR, including core responsibilities and issues.

34. Basics of Employment Law

    This practical course will enable delegates to gain an appreciation of employment law and confidence to handle employment issues on a day-to-day basis.

35. Diversity and Equality

    This course explores the practical issues surrounding diversity in the work-place, examines the legislation that supports it and understands the benefits that a diverse organisation can derive.

36. Discrimination, Bullying and Harassment

    This one day course looks at the issues caused by discrimination, bullying and harassment in the workplace, what organisations can do to prevent it and how to recognise, investigate and deal with it appropriately.

37. Appraisal Techniques

    This course is designed to examine the whole appraisal process from setting objectives and standards, delivering structured feedback through to the actual appraisal interview itself - avoiding common pitfalls along the way.

38. The Art of Manpower Planning

    People are the critical factor in how organisations perform and success depends on how effectively we analyse and manage our people resources within the organisation. The key to this is human resource planning. This course focuses on HR planning from a strategic and practical viewpoint.

39. Succession Planning

    Effective succession planning can deliver tailored, pro-active career development for an organisation's most talented individuals, whilst ensuring the organisation is developing its future skills base. This course explores the best approaches for succession planning.

40. How to Identify Your Training Needs

    When training misses the mark, more often than not the fault lies right at the beginning - in the correct training needs analysis. This course is designed to enable participants to identify training needs, in a way that supports the organisation.

41. Managing Health and Safety

    This intensive course provides managers with a broad outline of relevant Health and Safety legislation and enables them to understand their personal responsibilities for effectively managing Health and Safety. Delegates will learn how to plan, develop and implement a Health and Safety Policy and relevant procedures, set business plans that include relevant safety objectives, undertake generic risk assessments for tasks and activities throughout the organisation.

42. The Art of Safety Leadership

    The aim of this course is to show how the approach of leaders and their attitudes to health and safety influence the safety culture of a business or organisation and its employees. The course will challenge delegates on their personal approach to safety. This course is particularly aimed at business owners and directors of small and medium enterprises.